FAQs
Frequently Asked Questions (FAQs)
Products
1. What makes your cashmere products unique?
Our cashmere scarves are crafted from finest-quality, ethically-sourced cashmere fibers only available in Kashmir (India). Each piece is made with precision to ensure luxury, softness, and durability, giving you the ultimate cashmere experience. Our cashmere products are made from 100% finest quality cashmere wool, sourced from Kashmir goats and crafted in Kashmir (India).
2. How do I know if the cashmere is genuine?
We guarantee authenticity by sourcing only 100% pure cashmere from our own herders in Ladakh (India), the birthplace of the finest cashmere wool.. Each product undergoes rigorous quality checks, ensuring that you receive genuine and highest-grade cashmere.
3. Are the scarves and rugs handmade?
Yes, many of our cashmere scarves and all rugs are handcrafted by skilled artisans, ensuring attention to detail and unique, high-quality craftsmanship.It will be mentioned in the product description if the product is handmade.
Sizing and Customization
4. What sizes are available for your cashmere scarves and rugs?
Our cashmere scarves come in standard sizes, such as
Muffler: 20 x 70 in | 51 x 178 cm
Square Shawl: 52 x 52 in | 132 x 132 cm
Stole: 28 x 78" | 71 x 178 cm
Shawl: 38 x 78" | 96.5 x 178 cm
Hand Knotted rugs are available in various sizes, and custom dimensions can be arranged for larger spaces or specific needs.
5. Can I request a custom design for a rug or scarf?
Yes, we offer customization services for both cashmere scarves and rugs. You can choose from a variety of colors, patterns, and styles to create a one-of-a-kind piece. Please contact us directly for more details on how to place a custom order.
Pricing and Payments
6. Why are cashmere products more expensive?
Finest Cashmere is a the most expensive legal wool fiber in this world and is rare and difficult to source. The process of collecting, cleaning, and weaving the fibers into luxurious products requires expertise and time. This makes cashmere more expensive compared to other materials.
7. What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. For in-store purchases, cash and card payments are accepted. International customers may also use various payment gateways depending on their location.
Shipping and Delivery
8. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times and costs may vary depending on the destination. You’ll receive a tracking number once your order is dispatched.
9. How long will it take to receive my order?
US, UK and CAN orders typically arrive within 7-10 business days. Other International orders may take 10-14 business days, depending on the location and customs processes. Custom orders may require additional time.
Returns and Exchanges
10. What is your return policy?
We accept returns or exchanges within 21 days of receiving your order. The product must be unused, in its original packaging, and with tags intact. Custom orders are non-refundable, but we’ll work with you to ensure satisfaction. Please read more about this in Shipping & returns.
11. How do I initiate a return or exchange?
To start the return or exchange process, please contact our customer service at ogcashmere.ceo@gmail.com. We’ll guide you through the process.
Care Instructions
12. How should I care for my cashmere scarf or rug?
To maintain the softness and longevity of your cashmere items, we recommend dry cleaning or gently hand washing with cold water and a high quality hair shampoo. Avoid wringing or twisting the fabric. For storage, fold the items and keep them in a cool, dry place away from direct sunlight.
13. Will my cashmere products shed or pill?
Cashmere, being a natural fiber, may pill with wear. However, this is normal and can be minimized with proper care. We recommend using a cashmere comb to gently remove any pilling.
Store Information
14. Do you have a physical store I can visit?
Yes, our store is located at Udaipur, Rajasthan,India. You can visit us to experience the luxury of cashmere in person and explore our exclusive collection.
15. How can I contact you for further inquiries?
You can reach us via email at ogcashmere.ceo@gmail.com or call us at [insert phone number]. We’re happy to assist with any questions or concerns you may have.